ChatMind Privacy Policy

Effective date: July 20, 2026
Last updated: July 20, 2026

This Privacy Policy explains how DigitMind Technologies, operating ChatMind (“ChatMind,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you use the ChatMind Android application, websites, APIs, and related services (collectively, the “Service”). It also explains your privacy choices and rights.

Do not include information in a prompt, file, image, document, or audio recording unless you are comfortable with ChatMind and the service providers identified below processing it to provide the requested AI feature.

1. Who is responsible for your information

DigitMind Technologies is the controller of personal information covered by this Policy, except where we act as a processor for an organization under a separate agreement.

DigitMind Technologies
Abay Ave 13, Astana 010000, Kazakhstan
Email: contactus@chatmind.me

2. Information we collect

Information you provide

Information collected automatically

Purchase information

Google Play processes your payment details. We receive purchase tokens, product and subscription identifiers, entitlement status, expiration information, currency/country information made available by Google, and limited transaction metadata needed to validate and provide paid features. We do not receive your full payment-card number.

Information from third parties

If you sign in with Google, we receive a Firebase identity token and profile information authorized by that sign-in flow, such as your email address, name, provider, and verification status. We also receive information from Google Play about purchases and may receive security, fraud, or service-status information from our providers.

3. Device permissions

You can revoke permissions in Android settings. Some features will not work without the corresponding permission. Captured or selected content is uploaded only when you choose to use it with the Service.

4. How we use information and our legal bases

Where consent is not the applicable basis, we generally rely on performance of a contract, compliance with law, or our legitimate interests in providing a secure and functional Service. We assess those interests against your rights where required. We may aggregate or de-identify information and use it for lawful purposes, but we will not attempt to re-identify it except to test our de-identification safeguards or as permitted by law.

5. AI processing

ChatMind sends the content needed for a requested AI feature to OpenAI, including relevant prompts, conversation context, custom instructions, retrieved document excerpts, images, or audio. Web-search requests may cause the AI provider to submit search queries and retrieve information from third-party websites. Realtime voice may connect your device directly to an AI-provider session using a short-lived client credential.

We do not use User Content to train our own general-purpose AI model. Our AI and infrastructure providers may retain and process data to deliver and secure their services under their contracts, privacy notices, and applicable law. Do not submit secrets, regulated data, or highly sensitive personal information unless it is necessary and you are authorized to do so.

6. When we disclose information

We disclose personal information only as described below:

ChatMind does not sell personal information for money, does not share personal information for cross-context behavioral advertising, and does not display third-party behavioral advertising in the Service.

7. Key providers

Providers may change as the Service evolves. We evaluate providers and require protections appropriate to their role, but their independent services and privacy practices are governed by their own notices and agreements.

8. International transfers

We and our providers may process information in Kazakhstan, the United States, and other countries where we or they operate. Those countries may have different data-protection laws. Where applicable law requires a transfer mechanism, the relevant provider terms or data-processing agreement may use protections such as standard contractual clauses. Contact us if you want information about the mechanism applicable to your information.

9. Retention and deletion

We keep account information while your account is active and as needed to provide the Service. Chat history, uploaded assets, extracted document text, personalization, and saved memories are retained until you delete them, delete your account, or an enabled retention setting removes eligible data. Current retention controls allow you to keep content until deletion or select an automatic period presented in the application; changing a setting applies according to the Service’s scheduled deletion process.

When you delete your account, we delete the associated active account record and user files and request deletion of the linked Firebase identity. We may retain limited information where reasonably necessary for security, fraud prevention, dispute resolution, enforcing agreements, financial recordkeeping, or compliance with law. Residual copies may remain temporarily in protected backups and logs until overwritten under normal retention cycles. De-identified information that can no longer reasonably identify you may be retained.

Provider-side copies are subject to provider retention requirements. Deleting a ChatMind account does not cancel a Google Play subscription; cancel it separately in Google Play.

10. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, cryptographic password hashing, transport security, short-lived or scoped credentials where appropriate, and monitoring. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for securing your credentials and devices and for notifying us promptly of suspected unauthorized access.

11. Your choices and controls

Delete your account and associated data

In the app, go to Settings > Edit Profile > Delete Account. If you cannot access the app, request deletion by emailing contactus@chatmind.me from the email address associated with your account and use the subject “ChatMind account deletion request.” We may verify your identity before completing the request. Account deletion covers associated account data as described in Section 9. Cancel any Google Play subscription separately; deleting the account does not cancel it.

12. Privacy rights

Depending on where you live, you may have rights to know or access personal information, receive a portable copy, correct inaccurate information, delete information, restrict or object to processing, withdraw consent, and appeal a denied request. You may also have the right to complain to your local data-protection authority. We will not discriminate against you for exercising a privacy right.

Residents of jurisdictions with sale, sharing, targeted-advertising, or qualifying profiling opt-out rights may exercise them by contacting us. As stated above, ChatMind does not sell personal information or share it for cross-context behavioral advertising and does not currently use personal information for decisions producing legal or similarly significant effects.

Submit a request to contactus@chatmind.me. We may need to verify your identity and authority before acting. An authorized agent may submit a request where law permits, but we may request proof of authorization and direct identity confirmation. We will respond within the period required by applicable law. Some rights have exceptions, including where information must be retained for security, legal compliance, or legal claims.

13. Children

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us. We will investigate and delete it where required. Do not use ChatMind on behalf of a child or submit a child’s information unless you have all legally required authority and consent and the use is otherwise permitted by our Terms and applicable law.

14. Third-party links and websites

AI responses and web search may contain links or citations to websites we do not control. This Policy does not govern those third parties. Review their privacy notices before providing information to them.

15. Changes to this Policy

We may update this Policy as the Service, providers, or law changes. We will post the revised Policy, update the “Last updated” date, and provide additional notice or seek consent when required. Material changes apply prospectively after any legally required notice period.

16. Contact us

For privacy questions, complaints, or requests, contact:
DigitMind Technologies
Abay Ave 13, Astana 010000, Kazakhstan
Email: contactus@chatmind.me